Records feedback from end users (reporters) about a match assessment or recommendation from AdeptID.
This endpoint enables AdeptID and its customers to collect feedback on assessments and recommendations. It accepts metadata relating to a specific match or recommendation operation as input and logs the feedback in AdeptID's internal system.
Additional Notes:
The typical end user (reporter) experience involves adding a feedback “call to action”, such as a like/dislike icon for each match or recommendation in the UI. Reporters may click on a like/dislike icon, indicate the reason for feedback (if dislike) from a set list of options, and offer free-text responses.
AdeptID asks for a reporter_id and a reporter_organization_id for each feedback provided. These IDs should be unique to each reporter and organization but should be non-identifiable (e.g., a hash). These IDs are used by AdeptID to identify feedback themes for a specific reporter or organization. They are not used in AdeptID's matching models.